Call Center Supervisor (Night Shift)
About The Position
Call Center Supervisor Wilshire Law Firm is a distinguished, award-winning legal practice with over 18 years of experience, specializing in Personal Injury, Employee Rights, and Consumer Class Action lawsuits. We are dedicated to upholding the highest standards of Excellence and Justice and are united in our commitment to achieve the best outcome for our clients. You will work side by side on a team of dynamic, collaborative, and client-focused professionals who are committed to delivering on our founding core values: Excellence, Teamwork, and Integrity. The Opportunity As our Assistant Manager in our Intakes department, you will have the opportunity to help lead a team of intake representatives on the front lines of engaging and signing clients in the areas of wrongful death, TBI, catastrophic injury, workplace retaliation and harassment, unpaid wages, and wrongful termination.
Requirements
- Ability to work evenings, nights, and weekends.
- Management experience is required (call center preferred)
- Bachelor's degree in relevant field at minimum.
- Experience working with entry-level workforce.
- Experience working in sales.
- Experience working in a call center.
- Charismatic and professional.
- Must be able to work weekends and holidays.
Nice To Haves
- Experience working in a law firm setting, preferably in personal injury or employment.
- Experience working with Salesforce or legal CRM a plus.
- Bilingual is preferred but not required.
Responsibilities
- Lead a team of more than fifteen intake representatives.
- Create and manage intake representative work schedules.
- Audit and monitor intake representative calls with potential clients.
- Assist in signing up clients.
- Lead new hire training.
- Assist in client referral process and procedure.
- Bring a team-oriented and positive attitude to our Los Angeles office.
- Ability to work weekends and holidays.
- Ability to work on-site 3:00PM to 12:00PM
Benefits
- Paid time off and paid holidays
- Opportunities for growth and advancement
- Team outings and sponsored events
- Employee referral bonus programs
- Firm-paid Medical HMO with affordable upgrades
- Firm-paid Life and AD&D insurance
- Low-cost Dental and Vision plans
- 401k
- FSA (Flexible Spending Account)
- EAP (Employee Assistance Program)
- Pet Insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
