Call Center Supervisor

Serenity Mental Health Centers•Provo, UT

42d

About The Position

Want to Make a Difference for Others as a Leader in Healthcare? Welcome to Serenity. If you’ve ever thought about a career in healthcare but didn’t know where to start — this is your sign. Serenity Healthcare is redefining what mental wellness looks and feels like. No Healthcare Experience? We’ve Got You. We’re not hiring for medical know-how — we’re hiring leaders. If you can motivate a team, hit goals, and keep things running smoothly, you’ll thrive here. Bring your leadership skills and personal drive to achieve key metrics and help others do the same, and we’ll teach you the rest. The Role: Call Center Supervisor | Provo, UT You’ll guide a team that’s all about creating a smooth, supportive experience for every caller. From training and coaching to handling escalations with care, you’ll set the tone and keep the flow calm, professional, and productive. Who We Are: Using advanced medical devices recently released to market, Serenity Healthcare gives our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we help patients take back their lives with a revolutionary technological approach to healthcare. Serenity Healthcare is an equal opportunity employer – if you’re qualified, you’re welcome here. This position is contingent on successfully completing a criminal background check and drug screen upon hire.

Requirements

Minimum 1 year experience as a customer service supervisor
Passion for helping patients and developing teammates
Attention to detail and proven track record of achieving performance metrics
Clear, confident communication
Calm under pressure, quick with smart decisions
Adaptable and driven by results

Nice To Haves

Background in call center environment is ideal

Responsibilities

Lead a team that brings calm, concierge-level care
Coach with heart—accountability, feedback, support, growth
Handle tough calls with grace and a focus on solutions
Use data and performance metrics to level up service
Keep standards high and the patient experience world-class

Benefits

Competitive pay based on experience
Fast-growing company = big opportunities for career progression
Luxe-level benefits: We cover 90% of medical, dental & vision
401(k) – because your future deserves self-care too
10 PTO days (15 days after first year) + 10 paid holidays to rest, reset, and recharge
Bring your crew: referral bonuses when you refer great people

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