Call Center Supervisor - Altamonte Springs, FL

ARS•Maitland, FL

2d•$50,000 - $55,000•Onsite

About The Position

American Residential Services (ARS), the largest provider of residential HVAC, Plumbing, and Electrical services in the U.S., employs over 7,000 professionals nationwide. With 45+ years of experience, we proudly deliver top-quality service to customers every day. What We Offer: Insurance access after 31 days of employment Low-cost medical insurance (starting at ~$5/week) Dental and vision insurance options Health Savings Account (HSA) or Flexible Spending Account (FSA) 401(k) with company match Paid time off & holiday pay Company-paid life insurance

Requirements

4–6 years of customer service experience (supervisory experience preferred)
Strong computer skills, including Microsoft Office
Excellent communication, interpersonal, and problem-solving abilities
Ability to manage and motivate a team in a fast-paced service environment

Responsibilities

Supervise the customer service team, including hiring, training, scheduling, and performance evaluations
Lead continuous improvement efforts by enhancing customer service systems and processes
Perform call evaluations and coach team members for improvement
Resolve customer complaints and price discrepancies to ensure satisfaction
Coordinate with insurance carriers on damage claims
Compose apology letters or issue credit certificates when needed
Support service order processing, appointment scheduling, and dispatch communications
Maintain warranty and maintenance contract records and submit warranty invoices
Gather and report key customer service data to management