Jackson Hewitt - 3273-posted 3 months ago
Full-time • Entry Level
Rockford, IL

In a world where the hardest working Americans are strapped for both time and money, Jackson Hewitt is on a mission to be their advocate. For our clients, the tax return is the most important financial event of the year, and the biggest paycheck many will receive. We want to help them get their maximum refund, faster, and with fewer associated fees. Our tax preparation firm is seeking a professional and dependable Receptionist to serve as the first point of contact for our clients. This position requires a high level of organization, professionalism, and customer service to support the efficient operation of our office during the busy tax season.

  • Answer and direct incoming telephone calls in a courteous and professional manner
  • Schedule, confirm, and manage client appointments
  • Greet clients upon arrival and facilitate the check-in process
  • Maintain an orderly and welcoming reception area
  • Assist with administrative duties including filing, scanning, and data entry
  • Provide clerical support to tax preparers and management as required
  • Prior experience in reception, administrative support, or customer service preferred
  • Excellent verbal communication and interpersonal skills
  • Strong organizational abilities with attention to detail
  • Proficiency with Microsoft Office Suite and scheduling software
  • Ability to manage multiple tasks in a fast-paced environment
  • Professional demeanor and appearance
  • Flexible schedule
  • Training & development
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