Automated Health Systems-posted about 1 year ago
Full-time • Mid Level
Maryland Heights, MO
Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

The Call Center Supervisor at Automated Health Systems is responsible for leading a state-wide customer service and contact center focused on enrollment and eligibility for state-related health care programs. This role requires a team-oriented and professional candidate with a strong background in healthcare and managed care, particularly in Missouri Medicaid and low-income populations.

  • Support and lead the customer service and contact center team.
  • Assist with enrollment and eligibility for state-related health care programs.
  • Coach and develop staff to enhance performance and service delivery.
  • Ensure compliance with company policies and procedures in call center operations.
  • Minimum three years' experience in a direct call center supervisory position.
  • Minimum of two years' experience with call center operations.
  • Strong PC proficiency, particularly in Microsoft Excel.
  • Associate degree preferred or equivalent job-related experience/training.
  • Knowledge of health care, managed care, and Missouri Medicaid.
  • Bilingual language skills, particularly in Spanish.
  • Health insurance
  • Dental insurance
  • Vision insurance
  • 401(k)
  • 401(k) matching
  • Life insurance
  • Tuition reimbursement
  • Paid time off
  • Wellness program
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