Call Center Supervisor/Team Lead
Systems Integration, Inc. (Sii)•Annapolis Junction, MD
457d•$34,736 - $39,520
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About The Position
The Call Center Supervisor/Team Lead position at Systems Integration, Inc. (SII) involves overseeing a team of call center representatives to ensure high-quality customer service and adherence to service level agreements. The role requires effective management of staffing levels based on call volumes and includes responsibilities such as coaching team members, monitoring call quality, and ensuring compliance with company policies. This position is critical in maintaining customer satisfaction in a fast-paced government contracting environment.
