The Crisis Center of Tampa Bay-posted over 1 year ago
Full-time • Mid Level
Tampa, FL
Religious, Grantmaking, Civic, Professional, and Similar Organizations
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The Call Center Supervisor at the Crisis Center of Tampa Bay is responsible for overseeing the daily operations of the contact center, ensuring effective service delivery to individuals facing serious life challenges. This role involves training and supervising staff, interns, and volunteers, while also participating in quality improvement processes to enhance service outcomes. The supervisor plays a critical role in providing leadership and support in high-stress situations, ensuring that the contact center operates efficiently and effectively.
