Call Center Specialist

Northwest Human Services, Inc. • Salem, OR

9d • Onsite

About The Position

As our friendly, courteous, and professional Call Center Specialist, you will be the first point of contact for patients, clients, and all others that call into our clinic. You will schedule patient appointments, accurately record insurance information, and verify patient demographic information in the NextGen Electronic Health Record software platform. Using your strong customer service skills and organizational knowledge, you will provide pertinent information to our callers, problem solve, and route phone calls to the appropriate staff as needed.

Requirements

• High school diploma or equivalent.
• Proficient typing skills and familiarity with computers.
• Strong interpersonal skills and the ability to work efficiently, responsibly, and independently in a fast-paced environment.
• Bilingual in English/Spanish.

Responsibilities

• Schedule patient appointments
• Accurately record insurance information
• Verify patient demographic information in the NextGen Electronic Health Record software platform
• Provide pertinent information to our callers
• Problem solve
• Route phone calls to the appropriate staff as needed

Benefits

• Healthcare insurance plans: Medical, Dental, Vision
• Group Life: Short-Term & Long-Term Disability 100% paid by employer
• 403(b) retirement plan with 2% of employer contribution and up to 3% employer match
• Flex Spending Account
• PTO - 10 hours a month for FT positions 40 hrs./wk. up to 20 hours monthly as your tenure grows
• 7/12 Paid Holidays a year + 2 paid floating holidays for full-time positions
• Continuing Education & Training Benefits
• Employee Healthy Living Program – Gym Membership & Smoking Cessation

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees