Call Center Specialist

Team Focus Insurance Group

8d•$18 - $22•Hybrid

About The Position

FOCUS provides cloud-based, core administration solutions (FOCUS Tech) and services (FOCUS Insurance Services) for P&C insurance companies and MGAs. FOCUS Tech applies decades of insurance experience to developing solutions that complement the company’s extensible InFocus Platform, including self-service digital portals, configuration tools, and real-time risk management functionality while the FOCUS Insurance Services’ teams deploy policy, billing, and claims solutions with intuitive automation of workflows and artificial intelligence (AI) applications via state-of-the-art cloud technologies and robust APIs. Through proven technology and quality services, FOCUS is taking the risk out of insurtech for small, mid-size, and growth-focused insurance organizations. Summary: Handles service calls from policyholders and agents in regards to their insurance policies and provides exceptional service in responding to their questions and concerns by performing the following duties.

Requirements

High School Diploma or GED required, Associate’s degree preferred.
One (1) to two (2) years of customer service experience; or equivalent combination of education and experience.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, and clients.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to define problems collects data, establish facts, and draw valid conclusions.
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
To perform this job successfully, an individual should have a working knowledge of Microsoft Office applications to include Word, Excel, PowerPoint, and Outlook and Internet browser applications.
Must be able to use a variety of office equipment, including scanner, copier, fax machine, and calculator.

Nice To Haves

Bilingual (English and Spanish) language skills preferred.

Responsibilities

Effectively respond via the telephone to concerns of both internal and external customers
Perform specialized functions and projects in accordance with departmental rules and regulations
Act as the caller’s advocate via the telephone to ensure the caller’s concerns are addressed
Take ownership of each call, handling it until resolution is reached, which includes follow-up, as necessary to ensure that the actions promised to the caller are completed
Gather, organize and forward information to other areas for handling or consideration
Process changes within approved authority level and perform transactions according to latest corporate standards, manual rates, guidelines and procedures

Benefits

Medical, Dental, Vision, Life, Pet
Flexible Spending Account
Competitive Salaries
401K Match
Work-Life Balance: Personal Days, PTO Days, 12 Paid Holidays, Two Paid Days for Volunteer Service, Paid Parental Leave
Short and Long-Term Disability
Employee Support Programs, Including Mental Health
Tuition Reimbursement
Matching Charitable Gift Program
Lucrative Referral Program
Commuter Benefits
Flexibility: Remote and Hybrid Opportunities Available