Call Center Specialist- Digital Experience- Moon Township, PA (Hybrid)

Clearview Federal Credit Union • Moon Township, PA

19d • $20 • Hybrid

About The Position

Deliver courteous and professional service to members, supporting Clearview’s digital channels. Handle inquiries through phone, chat, and email, resolve technical issues, and promote products and services that fit members' needs.

Requirements

• High school diploma or equivalent
• Minimum six months’ related experience
• Strong analytical, problem-solving, and communication skills
• Technical proficiency and adaptability
• Knowledge of credit union products/services
• Dependable and flexible with scheduling

Nice To Haves

• Call center and digital service experience preferred

Responsibilities

• Respond to member inquiries via phone, chat, and email in general and specialty queues
• Resolve digital service issues and provide technical support
• Assist with digital training for new hires as needed
• Meet KPIs and call volume goals
• Educate members on Clearview’s products and promotions
• Stay updated on procedures, promotions, and member trends
• Participate in trainings and meetings
• Suggest improvements to workflows and member service
• Perform additional duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED