Call Center Specialist
About The Position
The Call Center Specialist in the Admission Department is responsible for assisting in the process of responding to referrals and other requests for services and information. The Call Center Specialist assesses all ages and collaborates with a physician to determine a proper disposition. The Call Center Specialist provides technical assistance to the discharge planning process, under the direction of the Director of A&R. The Call Center Specialist Clinician is often the first contact with the community and therefore excels at providing resources and support to callers and walk-ins. The Call Center Specialist Clinician provides general support to the case management program.
Requirements
- Education: Registered Nurse or Master’s Degree in a human relations field preferred.
- Experience: Preferably two or more years’ experience in intake assessment activities within an acute psychiatric setting. A minimum of two (2) years’ experience in a psychiatric hospital setting including customer contact.
- Licensure: Licensed to practice in the State of Georgia as a mental health professional recommended.
- Additional Requirements: A working knowledge of the latest DSM and Mental Status Exam. A working knowledge of the Addiction and Recovery field. Successful completion CPR/ First Aid certification and CPI training to within 90 days of employment prior to assisting with restraining procedures.
- Proficient in using MS Office Suite, including Word, Excel, and Outlook
- Excellent interpersonal
- Strong organizational abilities
- Detail Oriented and exceptional time management
- Proficiency in utilizing insurance verification sites
- Strong communication skills, verbal and written
- Strong decision making and problem solving abilities
- Ability to work with medical office equipment like multi-line phones, computers, printers, scanners, copiers, and fax machines
- Conflict resolution and mediation
- Knowledge of Hospice Medicare Conditions of Participation and hospitals
- Adaptability and flexibility
- Team collaboration
Responsibilities
- Admission paperwork is completed in accordance with hospital policy.
- Inquiry calls are documented and processed in accordance with A&R policies.
- Intake (EMTALA) log is completed with all information documented.
- Pre-certification is obtained in accordance with insurance requirements.
- Follow up calls are made to those failing to show up for appointments.
- Safety problems are identified and corrective actions taken.
- Medication is obtained after hours as ordered by the physician with proper documentation of drugs removed and accountability maintained.
- On call doctor is notified and assisted with patient interview.
Benefits
- 401(k) + matching
- Health insurance
- 100% company-paid life insurance coverage up to 2x your annual salary
- Vision insurance
- Dental insurance
- 100% company-paid long term disability insurance
- Paid time off
- Paid Holidays
- Cafeteria on site
- Employee engagement events
- Employee assistance program
- Employee recognition program
- Free parking
- Career & training development opportunities
- Dynamic and inclusive work environment
- Engaged management team dedicated to your success
- A guiding mission and set of values that serve as both our north star and yours, anchoring our collective purpose and aspirations
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
