Call Center Specialist

Maricopa County • Phoenix, AZ

1d • $20 - $31 • Hybrid

About The Position

Are you a customer service professional who is looking to help the animals of Maricopa County? No day will be the same working at the Animal Care and Control Call Center. You will guide and direct customers in licensing, community outreach, state statutes, animal care programs, and much more! Your performance and commitment will contribute to the welfare and safety of the people and animals of Maricopa County. This position is eligible for hybrid flexibility after a brief training period. Are you ready for the challenge? Apply today!

Requirements

• Two years of clerical/administrative experience
• One year of call-center experience
• High School Diploma or GED
• Candidates must be flexible and able to work some weekends and holidays.
• Employees are assigned to any shift, with any combination of days off, determined by the needs of the Department

Nice To Haves

• Bilingual in English and Spanish
• Experience with data entry, automated data processing, and financial balancing

Responsibilities

• Respond to incoming calls from customers regarding animal activities and licensing
• Listen carefully and speak clearly, providing information and assistance
• Create dispatch activities for the Field Team in a timely manner to ensure we safely serve the community
• Generate bite and rabies exposure reports, detailing the information received from the caller in the database and following up as necessary
• Track and log information for Public Health epidemiology and the State Laboratory regarding rabies exposure
• Research and follow-up on billing notice copies, past due notices, and final notices for animal licensing
• Process and track license applications, renewals, and exceptions for dog licensing
• Perform data entry into Chameleon, updating information regarding animals or persons
• Open, sort, and distribute incoming / outgoing mail
• Provide information and clarification regarding anti-rabies vaccination statutes to the veterinarian community

Benefits

• Work with a greater purpose
• Tuition reimbursement
• Exceptional work-life balance, with hybrid work schedule options
• Opportunities for growth and development within Maricopa County
• Low-cost, high-value healthcare for you and your qualifying dependents
• Child care benefits, including access to our on-site center Maricopa County Kids Club, dedicated to serving Maricopa County families exclusively
• Paid vacation, sick time, and parental leave
• Extensive wellness program, including healthcare premium discounts
• Maricopa County participates in the Arizona State Retirement System. This defined retirement benefit requires a 12% monthly contribution rate and includes a 100% employer match on Day 1

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED