Call Center Scheduler

ImageCare Radiology•Hackettstown, NJ

1d•Onsite

About The Position

ImageCare Radiology offers a wide range of diagnostic imaging services across 20+ locations in Northern and Central New Jersey, providing affordable, high-quality care in a patient-focused environment. The company is seeking a Call Center Scheduler for its Hackettstown office. New hires are required to attend first-day orientation at the Mount Olive office before reporting to their assigned work location or training site. This role is responsible for delivering high-quality customer service while efficiently managing appointment scheduling, patient communications, and account updates. The scheduler ensures a smooth and professional experience by addressing inquiries, coordinating imaging appointments, and supporting patients through the scheduling and preparation process.

Requirements

Customer service: 1 year (Required)
Reliably commute to Hackettstown, NJ or planning to relocate before starting work (Required)
Must be vaccinated with the MMR and the yearly flu shot.

Responsibilities

Receive incomings calls from customers and assist them with their needs over the phone
Assist in setting appointments for patients and doctor's offices either through inbound or outbound calls
Gathers information related to customers’ concerns and provides appropriate resolution
Open and maintain customer accounts by updating account information
Escalate customer concerns that are critical or requires immediate resolution beyond agent capability
Process orders received electronically or over the phone with the patient
Call patients to update them with their upcoming scheduled procedures including clinical preparations
Perform any other related duties as required or assigned.