Call Center Scheduler
About The Position
Come join our team! Our Indianapolis team is looking for a dynamic individual to join our System Patient Access Center! This entry-level role serves as the “Virtual Front Office” for a host of outpatient physician practices in the Indianapolis area. To be successful in this position, you must be dependable and consistent in your attendance and timeliness. Call center experience is preferred but not required for the role. The opportunity to work hybrid and/or remote in the role is available after training and performance expectations are met, which is a minimum of 30 days. Onsite location is at 250 N. Shadeland Ave with hours between 7am-5pm, no weekends or holidays. Medical Office Experience is strongly preferred. The ideal candidate must possess the following skills: 1. The ability to multi-task and utilize multiple screens and programs. 2. Exceptional values-based customer service skills 3. The ability to work independently. 4. Strong communication skills Before being eligible to work from home, a team member must submit proof of internet speed test resulting in minimum internet speed requirements of 20 MG download and 10 MB Upload to ensure all systems work appropriately and effectively. At least one year of experience in hospital or physician Revenue Cycle strongly preferred. Requires working knowledge of patient registration and financial clearance. Requires a high level of interpersonal and problem solving skills. Requires effective written and verbal communication skills. Requires the ability to work within a team and maintain collaborative relationships. Requires the ability to take initiative and meet objectives.
Requirements
- Dependable and consistent attendance and timeliness
- Ability to multi-task and utilize multiple screens and programs
- Exceptional values-based customer service skills
- Ability to work independently
- Strong communication skills
- Proof of internet speed test resulting in minimum internet speed requirements of 20 MG download and 10 MB Upload
- Working knowledge of patient registration and financial clearance
- High level of interpersonal and problem solving skills
- Effective written and verbal communication skills
- Ability to work within a team and maintain collaborative relationships
- Ability to take initiative and meet objectives
Nice To Haves
- Call center experience
- Medical Office Experience
- One year of experience in hospital or physician Revenue Cycle
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
