Call Center Scheduler, Access, (Novato), Full-Time, Days

MarinHealth • Novato, CA

8d • $23 - $32

About The Position

Are you looking for a place where you are empowered to bring innovation to reality? Join MarinHealth, an integrated, independent healthcare system with deep roots throughout the North Bay. With a world-class physician and clinical team, an affiliation with UCSF Health, an ever-expanding network of clinics, and a new state-of-the-art hospital, MarinHealth is growing quickly. MarinHealth comprises MarinHealth Medical Center, a 327-bed hospital in Greenbrae, and 55 primary care and specialty clinics in Marin, Sonoma, and Napa Counties. We attract healthcare’s most talented trailblazers who appreciate having the best of both worlds: the pioneering medicine of an academic medical center combined with an independent hospital's personalized, caring touch. MarinHealth is already realizing the benefits of impressive growth and has consistently earned high praise and accolades, including being Named One of the Top 250 Hospitals Nationwide by Healthgrades, receiving a 5-star Ranking for Overall Hospital Quality from the Centers for Medicare and Medicaid Services, and being named the Best Hospital in San Francisco/Marin by Bay Area Parent, among others.
The Call Center Scheduler greets patients verbally on the phone and respond to patients in a timely manner. Provides exceptional customer service, to include courteous, helpful, accurate and proactive communication and problem-solving for patients to ensure that their health care is provided in the most effective and timely manner possible.

Requirements

• Proficiency in typing, filing and aptitude to learn office software
• Good verbal and writing skills and a strong sense of organization
• Team oriented with a strong belief in customer service
• Ability to interpret and apply relevant insurance information when scheduling appointments
• Use EMR/EHR
• Use scanners, copiers and other office equipment
• Knowledge of proper telephone etiquette
• Ability to exercise initiative decision-making and problem solving
• Ability to manage multiple tasks in a busy clinical environment
• Ability to prioritize tasks and manage time efficiently
• Strong organization and verbal communication skills
• High school diploma required; post-secondary education preferred.
• Basic computer/keyboard knowledge
• Ability to type 60 wpm
• To protect employees, patients, and our community, MarinHealth requires measles, mumps, varicella, and annual influenza immunizations as a condition of employment (and annually thereafter).

Nice To Haves

• Experience with heavy phone volume, scheduling, verifying insurance eligibility, preparing medical records preferred.
• Previous customer service experience preferred.
• Electronic medical records experience preferred.

Responsibilities

• Greets patients verbally on the phone and respond to patients in a timely manner.
• Provides exceptional customer service, to include courteous, helpful, accurate and proactive communication and problem-solving for patients to ensure that their health care is provided in the most effective and timely manner possible.

Benefits

• Medical or religious exemptions will be considered consistent with applicable law.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sexual orientation, gender identity, protected veteran status or disability status, and any other classifications protected by federal, state, and local laws.
• Reasonable accommodation(s) to qualified individuals with disabilities are available as part of the application step.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees