Call Center Scheduler

IU Health • Indianapolis, IN

8d • Hybrid

About The Position

Come join our team! Our Indianapolis team is looking for a dynamic individual to
join our System Patient Access Center! This entry-level role serves as the
“Virtual Front Office” for a host of outpatient physician practices in the
Indianapolis area. To be successful in this position, you must be dependable and
consistent in your attendance and timeliness. Call center experience is
preferred but not required for the role. The opportunity to work hybrid and/or
remote in the role is available after training and performance expectations are
met.

Indiana University Health is Indiana’s most comprehensive health system, with 15
hospitals and nearly 40,000 team members serving Hoosiers across the state.
We’re looking for team members who are inspired by challenging and meaningful
work for the good of every patient. People who are compassionate and serve with
a purpose. People who aspire to excellence every day.

Requirements

• The ability to multi-task and utilize multiple screens and programs.
• Exceptional values-based customer service skills
• The ability to work independently.
• Strong communication skills
• Before being eligible to work from home, a team member must submit proof of internet speed test resulting in minimum internet speed requirements of 20 MG download and 10 MB Upload to ensure all systems work appropriately and effectively.
• Requires working knowledge of patient registration and financial clearance.
• Requires a high level of interpersonal and problem solving skills.
• Requires effective written and verbal communication skills.
• Requires the ability to work within a team and maintain collaborative relationships.
• Requires the ability to take initiative and meet objectives.

Nice To Haves

• Call center experience is preferred but not required for the role.
• Medical Office Experience is strongly preferred.
• At least one year of experience in hospital or physician Revenue Cycle strongly preferred.

Benefits

• At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees