Call Center Scheduler-Incoming

Familia Dental•Schaumburg, IL

7h•Onsite

About The Position

Are you looking for a meaningful career where you can make a real impact? Looking to get your foot in the door in the medical/health field? Do you thrive in a fast-paced environment? If you answered yes to any of these questions, then this may be the right fit for you! Our Corporate office is looking to hire a dependable, customer-driven representative to join our Call Center team-no prior experience or certification required. We provide comprehensive on-the-job training to help you succeed! Familia Dental was established in 2008 and has grown rapidly because of our quality dentistry and our caring, compassionate approach to all people. Our practice exemplifies the core values of quality, honesty, and care in everything that we do. Our company strives in community outreach and internal growth. Join our family to be a part of giving back to your community and making a difference every day. Familia Dental is a big believer in internal growth, making it a great company to turn a job into a career. With Familia Dental, you have the opportunity to growth within the company and turn a job into a career. The Call Center Inbound Agent ensures every patient calling in for a dental appointment is greeted, listened-to and scheduled in a compassionate, timely and professional manner. This position is our first impression between the company and the patients.

Requirements

Dependable and able to be on time
Positive attitude
Excellent professional verbal and written communication and listening skills
Able to speak on the phone and provide excellent customer service
Ability to recognize and be sensitives to patients' emotions
Exceptional customer/patient service skills (Customer/patient focused attitude)
Accurately enter patient information, data, and records into system
Ability to work in fast paced, patient-focused environment
High school Diploma or equivalent

Nice To Haves

Strong Computer Skills– Ability to maneuver within multiple computer systems at once
Ability to multi-task, prioritize, and manage time effectively
Organizational and time management skills
Effective problem-solving abilities
Detail Oriented
Prior Customer Service/ Call Center experience is strongly preferred but not required
Bilingual (English/Spanish) a plus!

Responsibilities

provide excellent customer service to all patients calling in
Answering phone calls
scheduling appointments based on needs of patients and availability of providers
assist in answering general inquiries from patients
Listen to patients while applying our processes and procedures
Looking for solutions to our patients’ challenges