Call Center Sales Representative

Current•Baltimore, MD

1d•Onsite

About The Position

MECU CREDIT UNION MECU is a not-for-profit financial institution committed to helping its members and community by offering high quality financial products and services. With more than $1.2 billion in assets and located in historic downtown Baltimore, MD, this not-for-profit financial institution proudly serves more than 100,000 members. MECU is currently searching for our newest team member to join our Call Center as an Account Services Representative (ASR) I. This is a full-time position located in downtown Baltimore, MECU Credit Union subsidizes a portion of parking or MTA. Must successfully complete an electronic assessment. Position Summary: This position is responsible for answering inbound calls and consulting with members about their financial objectives to identify credit needs and provide appropriate loan solutions. Building strong, trusting relationships with new and existing members. Cross selling other Credit Union products and services when appropriate and following up on referrals received. Exercising excellent customer service in all member interactions.

Requirements

Must have a High School Diploma/GED.
Requires one to two years operational/sales experience, with a minimum of one year in a customer contact environment.
Demonstrates customer service and sales skills.
Proficient with Microsoft Office products including but not limited to: Microsoft Word, Microsoft Excel, and Microsoft Outlook.
Excellent organizational, verbal and written communication skills.
Strong attention to details
Identify and resolve problems efficiently
Ability to work well under pressure and multi-task
Strong commitment to attendance and punctuality
Have strong customer service skills
Be proficient on MS Office Products
Demonstrated excellent oral and written communications skills
Demonstrated knowledge of credit union products and services
Able to effectively work as part of a team and able to work with little supervision
Be committed to quality member service

Responsibilities

The Call Center Sales Representatives success is measured by the individuals ability to achieve key phone performance metrics including schedule adherence, call monitors and member survey results.
Interview loan applicants and ensure accurate, sufficient information is obtained, review loan histories and recommend suitable loan products.
Coordinate all loan applications through LPQ for decisions. Exercises excellent customer service in all member interactions and follow-up on referrals received from Account Services Representatives.
Identify cross-sell and up sell opportunities and capitalize on them to achieve successful referrals and completed application goals.
Actively participate in sales and service meetings.
Provide ideas for improving methods to service members. Share knowledge with other team members of the department. Apply suggested improvement methods to daily interactions with members.
Identify needs and offer products and services that improve the financial well-being of our members
Collaborate with Lending and with other departments to answer member questions and resolve issues.
Offers the following Loan Protection products to every qualified member: Credit Life & Disability, Guaranteed Asset Protection (GAP), Extended Warranty Protection (EWP) and TruStage Auto Insurance
Ability to control calls with regards to time management
Accurately track daily work efforts
Perform other duties as assigned