Call Center Sales Manager (85-120k+)

Advanced Window Systems, LLC•Cromwell, CT

35d•$85,000 - $120,000

About The Position

Are you a high-energy sales leader who knows how to create momentum, drive results, and build winning teams? At Advanced Window Systems, we don’t just fill seats—we develop future sales leaders. If you thrive in fast-paced environments, love coaching teams to exceed expectations, and know how to turn potential into performance, this is your next great opportunity! Why Join the AWS Team? Career Development & Leadership Culture: Grow to your full potential in a people-first environment backed by mentorship, proven playbooks, and world-class coaching designed to accelerate your personal and professional development. Award-Winning Workplace: Proudly recognized as one of Connecticut’s Top Places to Work every year since 2022, thanks to a culture that genuinely invests in its people. Family-Owned Values: Join a family-run company where you’re supported, appreciated, and treated like a key part of the team—not a number. A Brand Customers Trust: With over 20,000 happy customers and thousands of 5-star reviews, you’ll represent a company known for doing things the right way. Industry-Leading Products: Sell high-demand, premium products—Windows, Doors, Bath Systems, and Vinyl Siding—engineered for quality, performance, and customer satisfaction. Nationally Ranked. Customer Approved: Our installation teams rank among the best in the country, backed by independent GuildQuality ratings and exceptional customer satisfaction scores. Exciting Rewards & Incentives: Earn monthly, quarterly, and annual bonuses, plus enjoy fun contests and recognition programs that fuel motivation and celebrate your success.

Nice To Haves

Expertise in call center KPIs, including dials per rep, talk time, conversion rates, set/show rates, and speed-to-lead performance.
Experience managing high-volume sales floors, maintaining energy, urgency, and accountability across 8–20+ reps.
Strong script optimization skills—comfortable coaching tonality, running A/B tests, and driving higher appointment set/show rates.
Proven ability to build and sustain a high-performance culture, balancing accountability with recognition, motivation, and team morale.
Experience recruiting, onboarding, and developing inside sales reps, with a focus on ramping new hires quickly and effectively.
Exceptional coaching habits, including weekly 1:1s, goal setting, performance plans, and data-backed feedback.
High emotional intelligence, with the ability to navigate conflict, coach struggling reps, and keep the team aligned and focused.
Strong technical proficiency with CRMs, dialer systems, reporting dashboards, and tools like Google Sheets/Excel.
A builder’s mindset, always evaluating processes, tightening workflows, and improving daily operations to increase output.
Calm under pressure, maintaining composure and clarity in a fast-paced, metrics-driven environment.

Responsibilities

Lead from the Front: Create and maintain a proactive, competitive, and accountable sales culture that wins.
Be a Players-Coach: Lead by example—jump on calls and execute at the highest level possible when needed.
Coach for Success: Train and develop our Sales Development Reps (SDRs) on product knowledge, prospecting strategies, and effective sales techniques.
Drive Results: Set clear sales goals, track performance, and hold the team accountable to meet and exceed key metrics.
Collaborate for Growth: Work closely with our Outside Sales and Marketing teams to maximize lead conversion, refine sales strategies, and capitalize on promotional campaigns.
Own the Process: Manage the entire SDR hiring lifecycle—recruiting, interviewing, onboarding, and developing top inside sales talent.
Track & Report: Monitor key performance indicators and provide actionable insights to improve appointment setting and lead generation efforts.