Call Center Sales & Customer Care Specilist

British Swim School Hudson Waterfront•Northern, NJ

17d•$17•Remote

About The Position

At British Swim School Hudson Waterfront, every conversation and every detail matters. This role combines high-level customer care, sales, and administrative operations to support families on their water safety journey — from the first inquiry to long-term success in our program. We are looking for someone who is equally comfortable working independently behind the scenes with strong attention to detail and stepping into high-volume customer-facing moments with confidence, energy, and enthusiasm. This is not just a call center role — it’s a multifaceted position with room for growth and opportunities to represent our brand in the community.

Requirements

Call center, sales, admin, or high-touch customer service experience preferred.
Strong computer literacy (Google Suite, CRMs, spreadsheets).
Ability to follow SOPs and maintain accuracy across systems.
Reliable high-speed internet, computer with webcam, and headset.
Ability to work evenings and weekends (we operate 7 days/week).
Bilingual English/Spanish required.
Local to the Hudson Waterfront area (or surrounding communities) with reliable transportation for occasional in-person events.

Responsibilities

Sales & Customer Care Guide families through enrollment with confidence and enthusiasm.
Handle inbound calls, texts, emails, and tickets with empathy and professionalism.
Ask thoughtful questions to understand family goals and recommend the right class level.
Overcome objections and confidently guide families toward enrollment.
Support retention efforts by understanding concerns and offering thoughtful solutions.
Provide clear explanations of policies, billing, and scheduling.
Admin & Operational Responsibilities Process cancellations, online enrollments, account updates, and billing adjustments.
Manage and maintain our in-house ticketing system.
Follow SOPs accurately and consistently.
Document interactions thoroughly to ensure smooth team communication.
Catch errors before they become problems — strong attention to detail is essential.
Balance accuracy with efficiency while managing multiple systems.
Brand Ambassador / Event Support (Bonus Opportunity) Attend occasional local off-site events (must be able to drive).
Represent British Swim School Hudson Waterfront with energy and professionalism.
Engage with families, answer questions, and generate excitement about our program.
Help convert event leads into enrollments.
Events are paid at a higher, separate rate and offer additional earning opportunities.