Pharmacy Technician - Customer Care - Call Center
About The Position
Are you ready to step into a pivotal role that shapes the future of healthcare? At Strive Pharmacy, we’re looking for a Customer Service - Pharmacy Technician who’s ready to be a game-changer in delivering top-notch patient care, driving seamless communication, and ensuring our team’s success. You won’t just be part of the action - you’ll be at the very heart of our commitment to excellence, setting the gold standard for compliance and customer service. This is your chance to shine and make a real impact! As a Customer Care Technician, you’ll be the voice of support for our patients and providers. In this role, you will: This isn’t just another call center job — it’s a chance to grow in healthcare while making a difference every day. To succeed in this role, you should be ready to:
Requirements
- An active AZ State Pharmacy Technician license is required. (Not Trainee license)
- Current and valid PTCB (Pharmacy Technician Certification Board) or NHA CPhT certification is required
- A GED or high school diploma.
- A clean criminal record with no felonies.
- Must have Pharmacy Technician experience.
- Previous experience working in a customer service or call center environment within the pharmaceutical or healthcare space.
- Proficiency in basic math and general PC skills, including Microsoft Office, internet navigation, and email.
- Excellent verbal and written communication skills.
Nice To Haves
- Previous experience with patient care and customer service in a retail pharmacy or compounding pharmacy setting, preferred not required.
Responsibilities
- Manage 60–100 inbound and outbound calls daily, delivering quick, accurate, and empathetic assistance.
- Handle patient communication across multiple channels — calls, text messages, and emails — ensuring timely and professional responses.
- Provide clear solutions to inquiries about orders, shipping, payments, and processing.
- Accurately process payments and maintain proper financial records.
- Partner closely with pharmacists and technicians to support seamless patient care.
- Uphold high standards of quality, compliance, and accuracy in every interaction.
Benefits
- Strive Pharmacy provides a comprehensive benefits package that encompasses various perks such as employer paid healthcare coverage available after 30 days of employment, the choice of an FSA/HSA, a voucher for new hire scrubs (if applicable), parental leave, a 401(k) plan with matching contributions, and the benefit of weekends and holidays off.
- FREE COMPOUNDED MEDS to employees and immediate family members.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
