Call Center Representative

NexaMotion Group • South San Francisco, CA

3h

About The Position

The Call Center Representative will be responsible for answering inbound calls for City Auto Supply customers within their region, utilizing automotive aftermarket cataloging and parts knowledge to complete customer orders. The representative will need to be customer service driven and have the ability to search for product across the region, internal or external to satisfy their customer’s needs. The Call Center Representative will report directly to the Regional Sales Director and will be held accountable to daily, monthly and yearly individual sales goals. The role will require collaboration with branch managers to ensure service expectations of the customer base as well as strategic planning with Outside Sales Representatives to help build their book of business to meet sales expectations. The Call Center Representative will be expected to convert interactions into transactions and will need to implement outbound call strategies to ensure they are meeting their sales targets.

Requirements

• Minimum 3 years’ experience in automotive aftermarket internal/counter sales.
• High School Diploma, or equivalent work experience in role
• Strong personal values that match those of NMG’s; including Integrity, Commitment, Humility, Respect, and Optimism.
• Experience using automotive aftermarket parts cataloging.
• Automotive aftermarket parts knowledge.
• Ability to multi-task, work under pressure.
• Relationship building.
• Experience using web based order portals.
• Strong customer service philosophy.
• Proven track record of meeting counter sales targets.
• Proficiency in POS order punch out platforms.

Responsibilities

• Answer inbound calls and assist customers in completing their parts order
• Utilize aftermarket parts cataloging and parts knowledge to assist with their customer’s needs and facilitate any necessary troubleshooting
• Remind customers of communicated corporate promotional opportunities
• Utilize outside vendor opportunities to help find a part that is not available internally
• Perform outbound calls to generate additional sales
• Meet sales quota expectations set by Regional Sales Director
• Provide consultation and expert advice to branch managers on any service related issues
• Recommend Transend Online Cataloging for customers that prefer online ordering.
• Generate revenue by soliciting and obtaining orders for various NMG products and services, understanding and interpreting technical requirements, providing technical information, and developing accounts for current and new customers.
• Handle and resolve customer complaints with authority to provide discounts.
• Cash and Check Deposits
• Inventory Management
• Dispatching Drivers

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED