Call Center Representative (211 Contact Center Specialist Crisis) - 1st Shift Hybrid

United Way of Connecticut Inc•Rocky Hill, CT

4d•$24 - $27•Hybrid

About The Position

Are you calm under pressure, compassionate at heart and ready to make a real difference? United Way of Connecticut is looking for everyday heroes to join our First Shift Crisis Contact Center Specialists team. This isn’t just a job—it’s a chance to be the voice of hope when someone needs it most. When people are facing their hardest moments, you’ll be the one who answers the call—literally. Your presence matters, and your impact will be felt every single day.

Requirements

Bachelor’s degree + 1 year in human services.
Backgrounds in social work, psychology, counseling or criminal justice.
Experience in crisis response, mental health services, shelters or hotlines.
Customer service pros looking for meaningful work.
Recent grads with relevant internships.
Crisis-related experience preferred

Responsibilities

Answer calls, texts and chats from individuals in emotional or mental health crises.
Provide compassionate support and use proven techniques to de-escalate situations.
Connect callers to life-saving resources—whether it’s community providers, mobile crisis teams or emergency services.
Document interactions clearly to ensure continuity of care.

Benefits

$24.00 - $26.60/hour + $4.00 shift differential for qualified hours worked
$1,000 sign-on bonus
Spanish- or Portuguese-speaking applicants who are hired and pass certification after 90 days on the job will get an additional $.75 per hour (an additional $1.50 per hour for both languages).
An outright 5% 401(k) contribution.
Paid Time Off in a calendar year – you begin accruing immediately!
13 paid holidays per year.
Generous health benefits including 80% coverage of your medical plan premium and deductible.
Tuition reimbursement (after 1 year).
Employment at UWC counts toward Public Service Student Loan Forgiveness.
Supportive, inclusive, mission-driven workplace