Call Center Representative (211 Contact Center Specialist Crisis) - 2nd Shift Hybrid
About The Position
Are you calm under pressure, compassionate at heart and ready to make a real difference? United Way of Connecticut is looking for everyday heroes to join our Second Shift Crisis Contact Center Specialists team. This isn’t just a job—it’s a chance to be the voice of hope when someone needs it most. When people are facing their hardest moments, you’ll be the one who answers the call—literally. Your presence matters, and your impact will be felt every single day. Why You'll Love This Role $1,000 Sign-On Bonus – because we value YOU from day one! Competitive Pay – $24/hour plus great benefits. Hybrid Schedule – after training, enjoy flexibility with 4 remote days and 1 in-office day. Mission-Driven Work – help people in crisis find safety, stability and hope.
Requirements
- Bachelor’s degree + 1 year in human services.
- Backgrounds in social work, psychology, counseling or criminal justice.
- Experience in crisis response, mental health services, shelters or hotlines.
- Customer service pros looking for meaningful work.
- Recent grads with relevant internships.
- Must be available to work holidays or during inclement weather as required
Nice To Haves
- Crisis-related experience preferred
- Spanish- or Portuguese-speaking
Responsibilities
- Be the calm in the storm: Answer calls, texts and chats from individuals in emotional or mental health crises.
- Provide compassionate support and use proven techniques to de-escalate situations.
- Connect callers to life-saving resources—whether it’s community providers, mobile crisis teams or emergency services.
- Document interactions clearly to ensure continuity of care.
- Work as part of a supportive team that always has your back.
Benefits
- $24.00 - $26.60/hour + $4.00 shift differential for qualified hours worked
- $1,000 sign-on bonus
- Spanish- or Portuguese-speaking applicants who are hired and pass certification after 90 days on the job will get an additional $.75 per hour (an additional $1.50 per hour for both languages).
- An outright 5% 401(k) contribution.
- Paid Time Off in a calendar year – you begin accruing immediately!
- 13 paid holidays per year.
- Generous health benefits including 80% coverage of your medical plan premium and deductible.
- Tuition reimbursement (after 1 year).
- Employment at UWC counts toward Public Service Student Loan Forgiveness.
- Supportive, inclusive, mission-driven workplace
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
