Call Center Representative

West Shore Home • Mechanicsburg, PA

14h • $18 - $20 • Onsite

About The Position

West Shore Home is a technology-driven and industry-leading home improvement company specializing in high-quality and convenient remodels of Bathrooms, Windows, Doors, and Flooring. West Shore Home operates in over 40 locations nationwide and is home to over 3,000 employees! Purpose of Position: To be a great first impression for our customers with West Shore Home! This position is entirely calls, and working with customers, utilizing your sales skills, to schedule appointments with our In Home Sales team.

Requirements

• Excellent Communication Skills: Clear, friendly, and persuasive.
• Sales-Driven Mindset: You’re motivated by goals and take pride in reaching them.
• Ability to Handle Rejection Positively: You see “no” as an opportunity to improve.

Nice To Haves

• Previous Call Center or Sales Experience: Preferred but not required.

Responsibilities

• Speak with customers who recently had a project consultation but were unable to move forward at that time - so we are giving these customers a call back to set up a second, faster consultation!
• Make outbound calls to customers interested in the products West Shore Home has to offer!
• Receive inbound calls from customers and follow up on inquiries of customers wanting to hear from you!
• No cold calling!
• Meet and exceed daily and monthly targets.
• Attend daily meetings with your team and department leadership to discuss metrics and priorities.
• Maintain accurate records of all customer interactions in Salesforce.

Benefits

• Comprehensive Health Insurance options (Medical, Dental, Vision, Accident, Life, Critical Illness, Short and Long-Term Disability)
• 401(k) with company match
• HSA plan with company match
• Paid holidays and paid time off (PTO)
• Employee Referral Program
• Employee Discount Program
• Paid training and unlimited professional growth potential

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed