Call Center Representative

Alphabe Insight Inc • Fort Worth, TX

7h • $43,000 - $46,000

About The Position

We are seeking a polished and detail-oriented Call Center Representative to join our team in Fort Worth, TX. This role is ideal for individuals who excel in structured environments, communicate with confidence, and are committed to delivering high-quality service.
As a Call Center Representative, you will serve as a key point of contact for clients and prospects, ensuring professional interactions, accurate information delivery, and timely follow-up. You will contribute directly to operational efficiency and client satisfaction.

Requirements

• Strong verbal communication and active listening skills
• Clear and professional phone presence
• High level of organization and attention to detail
• Ability to multitask and manage time effectively
• Basic computer proficiency and comfort working with CRM systems
• Problem-solving mindset and adaptability
• Team-oriented attitude with a strong work ethic

Responsibilities

• Handle inbound and outbound calls in a professional and timely manner
• Provide accurate information regarding services, processes, and client inquiries
• Maintain detailed and organized call records
• Follow structured communication guidelines and compliance standards
• Resolve client concerns with professionalism and efficiency
• Meet performance metrics and productivity goals
• Collaborate with internal departments to ensure seamless communication
• Maintain confidentiality and data accuracy at all times

Benefits

• Competitive salary ($43,000 – $46,000 per year)
• Full-time, stable employment
• Growth opportunities within the organization
• Professional development and skill-building support
• Structured training and onboarding program
• Positive, professional, and performance-driven work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed