Call Center Representative | 4X10 Shift | Full-Time (4 Days a Week)

OneMCI • Las Cruces, NM

14d • Onsite

About The Position

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Are you a natural communicator with a drive to help people and close sales? We’re hiring Call Center Representatives to support inbound and outbound customer interactions for major brands in retail, telecommunications, and software. In this role, you’ll assist both residential and business customers, resolve issues, retain accounts, and upsell products and services all while building valuable career experience in a fast-paced, supportive environment. No prior contact center experience required we welcome candidates from customer-facing industries like hospitality, retail, and food service! To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

Requirements

• Must be 18 years or older
• High school diploma or equivalent
• Excellent written and verbal communication skills
• Typing speed of 20+ WPM
• Basic proficiency in Microsoft Office (Excel, PowerPoint, Word, Outlook)
• Familiarity with Windows operating systems
• Reliable and punctual with strong time management
• Strong problem-solving, negotiation, and conflict resolution skills
• Customer-focused: empathetic, patient, and responsive
• Ability to multitask and self-manage in a fast-paced environment
• Team-oriented with excellent interpersonal skills
• Must be authorized to work in the country where the job is based.
• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.
• Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening.
• Job offers are contingent on drug screening results.

Nice To Haves

• 1+ year experience in customer service, sales, tech support, or administrative roles
• Experience in a contact center or government-related work environment

Responsibilities

• Handle inbound and outbound calls with professionalism and empathy
• Listen actively to customer concerns and resolve issues effectively
• Use internal systems to manage accounts and complete service tasks
• Identify sales opportunities and apply upselling techniques
• Clearly explain products, services, and processes to customers
• Escalate customer dissatisfaction when necessary
• Aim for first-call resolution through strong communication and problem-solving

Benefits

• Paid Training
• Paid Time Off
• Medical
• Dental
• Vision
• Life Insurance
• Retirement
• Advancement Opportunity
• Flexible Schedules
• Daily Contests
• Prizes
• Casual Dress Code
• Regular Raises
• Paid holidays
• cash bonuses
• electronics to dream vacations
• sometimes even cars!
• MEC medical plans after just 30 days.
• Short-term disability coverage
• Accident and critical illness insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees