Call Center Representative (Part Time - 20 hours/ week)
About The Position
EFCU is looking for a Part Time Call Center Representative (20 hours / week) for our Columbus Mound Street branch. Pay starting at: $18.50 / hour. In this role, you will be a trusted point of contact for members. You will listen, problem-solve, and provide clear information that helps members feel confident and supported. You will represent EFCU’s values in every interaction—by being respectful, knowledgeable, and committed to doing what’s right for our members. This is an in-office position. Candidates must live in the Columbus area and have reliable transportation to the branch.
Requirements
- High School Diploma or GED required
- 1–3 years of experience in a financial institution or bank preferred
- Call center, lending, or operations experience is a plus
- Cash handling experience required
- Basic knowledge of credit union or banking products and services preferred
- Clear, respectful communication skills
- Strong listening and problem-solving abilities
- Ability to work toward goals in a fast-paced environment
- Comfortable using computers and multiple applications at the same time
- Ability to remain calm and professional during challenging conversations
- Ability to work a flexible schedule
- Commitment to confidentiality and ethical behavior
- Desire to create a welcoming, inclusive, and positive experience for every member
- Reliable transportation required for work, training, and occasional off-site meetings
Nice To Haves
- Associate degree preferred
- Familiarity with tools such as Microsoft Teams, online inquiries, or chat platforms is helpful
Responsibilities
- Answer incoming calls and respond to member questions with patience, accuracy, and professionalism
- Take time to understand each member’s needs and provide solutions that support their financial goals
- Explain products, services, and policies in a clear and easy-to-understand way
- Support members with online banking, bill pay, and digital tools
- Answer basic IRA, Roth, and HSA questions based on training and experience
- Order debit cards, ATM cards, and checks as requested
- Review member account information and suggest products or services that may be helpful—always with the member’s best interest in mind
- Maintain accurate and confidential member records, including address changes, name changes, stop payments, disputes, wire transfers, and verifications
- Handle sensitive information with integrity and care
- Escalate concerns when needed to ensure members receive the right support
- Respond to member inquiries through multiple channels, including phone, online inquiries, and chat platforms (such as Banno)
- Answer and manage call center voicemail
- Open, sort, and distribute mail
- Refer members to other departments when additional expertise or services are needed
- Monitor call volume and help ensure member calls are answered promptly
- Work collaboratively with teammates and leaders to support call center goals
- Assist in the branch lobby as needed by performing Member Service Representative (MSR) tasks
- Complete other job-related duties as assigned to support team and organizational needs
Benefits
- 401(k) plan with a 5% company match (if you work over 1,000 hours per year)
- A generous time off program
- Education assistance program
- Team member discount on certain credit union services and products
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
