Call Center Representative - Moon Township, PA (Hybrid)

Clearview Federal Credit Union

5d•$19•Hybrid

About The Position

Provide courteous, prompt, and excellent member service. Answer all incoming calls, providing general account and loan information in a pleasant and professional manner. Practice Call Center Standards for all incoming calls. Build relationships by suggesting appropriate products and services to fit members' needs. Schedule based on operational needs, rotating shifts Monday-Friday 8am-6pm Saturday 9am-2pm Telecommuting available after initial training. Initial training is in-person in the Moon Corporate location, for a period of 6- 8 weeks, subject to change. After initial training, this position is mostly remote; scheduled to work in the Moon Corporate Office location approximately 1 day every quarter, based on operational needs Scheduled between the hours of: Monday-Friday: 7:50am-6:10pm Rotating Saturdays: 8:45am-2:15pm

Requirements

High School diploma or equivalent required
Minimum of six months of similar or related experience required
Strong member service skills
Outstanding telephone communication and interpersonal abilities
Solid understanding of financial products and services
Skilled in building and enhancing relationships through sales and service
Proficient in computer applications
Strong analytical capabilities
Versatile and able to manage multiple tasks
Maintains accuracy in a fast-paced setting
Detail-oriented
Flexible with working hours
Reliable with a strong attendance record

Responsibilities

Answer member telephone inquiries and provide appropriate suggestions to financial needs
Meet average call volume goal and KPIs
Communicate with our members through Chat on a rotating schedule.
Provide accurate and appropriate account information encompassing all share products
Process requested account transactions and assist members with account problems
Provide general loan information on member accounts
Open a variety of sub-share accounts
Build relationships by educating members on Clearview products and services
Work a variety of shifts based on operational needs
Attend required Clearview training and meetings
Remain current on promotional and marketing mailings
Handle other duties as assigned
Support Clearview's Commitment to Diversity, Equity & Inclusion by welcoming and embracing the unique differences of others, treating others fairly and equitably, and creating an inclusive experience where others feel respected and valued; Understand and believe a diverse workplace is essential to the company's vision and success.