Call Center Representative

Vermont Electric Cooperative•Johnson, VT

18h•$28 - $42•Onsite

About The Position

Vermont Electric Cooperative (VEC) is hiring a Call Center Representative . This tight-knit, high-performing team delivers excellent customer service. As a member-owned Cooperative, our members are our top priority and this team is the first point of contact. If you like working with people in a team-based, highly supportive environment, this may be the career move for you. Call Center Representatives provide responsive and knowledgeable support for a wide range of member service functions such as billing and payment inquiries, energy consumption, budget arrangements, collection of accounts, and disconnecting or reconnecting of electric service. It is critical for people on this team to be highly professional while upholding VEC's policies. They also communicate about VEC's programs, services, and policies. Members of this team show commitment to our member focus core values and creating a positive image for VEC. The nature of calls can vary widely. People with experience in call centers, discussing nonpayment or other sensitive financial issues, and/or working in a highly regulated industry will have the best chance of success. Utility experience is welcome but not necessary. We conduct extensive on the job training. As a member-owned electric cooperative, VEC works directly for those it serves and is not designed to make a profit. We believe in providing safe, affordable, and reliable energy services to our members and adapting to changes that will shape our energy future. It takes many people with different skills to deliver energy services in all the ways our members are counting on us to deliver it. Perhaps your skills, passion, and experience will support our mission. We offer competitive salaries, generous benefits including medical, dental, vision, comprehensive retirement plans, plenty of paid leave time, an award winning wellness program more! We are an organization that is intentional about building a culture of people inspired to do their best work every day. This position requires a criminal background check.

Requirements

High school diploma or equivalent is required.
Strong computer and communication skills are a must, including the ability to adapt to new platforms.
The successful candidate can demonstrate that they are self-motivated, enjoy working with a diverse population, and can communicate effectively.
They must be able to remain calm under stress, resolve conflict effectively, and not take difficult calls personally.
They should be able to work well in a highly collaborative and team-based environment where they can build trusting relationships with members and colleagues.

Nice To Haves

People with experience in call centers, discussing nonpayment or other sensitive financial issues, and/or working in a highly regulated industry will have the best chance of success.
Utility experience is welcome but not necessary.

Responsibilities

Provide responsive and knowledgeable support for a wide range of member service functions such as billing and payment inquiries, energy consumption, budget arrangements, collection of accounts, and disconnecting or reconnecting of electric service.
Uphold VEC's policies.
Communicate about VEC's programs, services, and policies.
Show commitment to our member focus core values and creating a positive image for VEC.