Call Center Representative (House Calls) - Hybrid in San Juan, PR

UnitedHealth Group•San Juan, PR

6h•Hybrid

About The Position

Optum is a global organization dedicated to improving health outcomes through technology, connecting people with care, pharmacy benefits, data, and resources. The company fosters a culture of diversity, inclusion, and offers comprehensive benefits and career development opportunities. At Optum Puerto Rico Operations, teams of compassionate individuals serve members and providers, assisting with inquiries. This role offers a chance to build a rewarding career by leveraging compassion for others. After an 8-week training program, the position transitions to a hybrid work arrangement, allowing for both remote and on-site work.

Requirements

1+ years of call center or customer service experience
Ability to maintain confidentiality and adhere to HIPAA requirements
Proficiency with computer, Windows PC and web applications including ability to navigate and learn new and complex computer system application
Ability to work 40 hours/assigned 8-hour shifts between our normal business hours of Monday - Friday from 8:30am - 8:30pm
Bilingual Spanish/English proficiency

Nice To Haves

Sales experience
Experience using an auto dialer system
Experience working in the health care industry
Experience working with Medicaid or Medicare
Experience working in a customer retention focused role, retail, or upselling
Data entry experience
Proven medical terminology knowledge

Responsibilities

Call members to schedule in home visits with a Physician or Nurse Practitioner
Answer inbound calls from members and assist them with inquiries
Ensure that the appointments are scheduled accurately and resolve any scheduling issues or concern
Be efficient, productive and thorough dealing with members over the phone in a high volume, customer service environment
Work a flexible schedule that includes evening hours