Center Director, CIEE San Juan

CIEE Inc

7h•Onsite

About The Position

CIEE is a nonprofit study abroad and intercultural exchange organization that transforms lives and builds bridges between individuals and nations through study abroad and international exchange experiences that help people develop skills for living in a globally interdependent and multi-cultural world. Working with CIEE means changing the world by building bridges between people, countries, and cultures, helping young people participate in high-quality international exchange and study abroad programs. CIEE operates the largest nonprofit network of study abroad locations, with facilities and staff in over 30 countries, and helps international participants from over 140 countries come to the USA each year. The Center Director will have the responsibility for the overall management of all aspects of the Center, including overseeing the planning and delivery of all CIEE programs, managing, supporting and developing the Center’s core team, and ensuring the highest levels of quality and customer satisfaction for our participants.

Requirements

Minimum of ten years of experience in a leadership role within study abroad, international educational exchange, or a related higher education institutional setting.
A master’s degree is required.
Readiness to grow and develop yourself, our client group, and our Company.
Relevant work experience in San Juan, Puerto Rico.
Proven ability to build and lead teams through the complexities and challenges in a constantly changing environment.
Demonstrated ability to manage teams and deliver strong results.
Demonstrated experience in developing and managing budgets and ensuring compliance.
Extremely strong servicing skills and superior judgment: ability to resolve issues fairly, expediently, and cost-effectively.
In-depth knowledge of and first-hand experience with U.S. and local academic institutions and their cultures and processes.
Ability to engender the trust and confidence of several stakeholders and be able to deal effectively with a wide variety of often sensitive issues.
Superior written and verbal communication skills – Ability to effectively communicate with students, U.S. university partners, faculty, local authorities, and CIEE staff internationally.
Exemplary ambassador of CIEE and its mission and programs.
Ability to embrace CIEE’s Core Values (Excellence, Integrity, Respect, Inclusion, and Problem Solving) and culture.
Ability to function well in a complex institutional framework.
Ability to work well within the highly collaborative and tightly coordinated structure of the Global Institute network throughout CIEE.
Presentation, knowledge, background, and experience must be credible to local and U.S. administrators.
Maintain CIEE's commitment to providing and preserving a safe and supportive environment in which individual ideas and uniqueness are recognized, valued, and allowed to grow.
Applicant must have the authorization to work in Puerto Rico.

Nice To Haves

A Ph.D. is preferred.

Responsibilities

Ensure that the academic department meets its goals in the planning and delivery of the programs, to include overseeing internship opportunities, hiring, managing and developing academic faculty; producing course syllabi and materials, managing academic matters of students, etc.
Ensure that the student life team meets its goals in the development and oversight of student services, including visas, pre-departure orientation, on-site orientation and activities, implementation of CIEE health, safety, and security protocols and procedures, etc.
Maintain overall responsibility for all center staff and faculty; plan and execute a strategy to fill key positions necessary for the delivery and development of programs and all operations.
Work with staff to ensure compliance with CIEE standards for health, safety, and security.
Oversee the management of the student evaluation processes per the policies and protocols of CIEE, the partner institutions, and other stakeholders.
Serve as managing director of the legal entity and assume related responsibilities.
Ensure that the operations team achieves its goals related to the smooth and efficient operation and maintenance of the facility, student accommodation, housing, etc.
Ensure the development and implementation of strategies to increase awareness of CIEE’s mission and goals throughout San Juan community and engage and network with all relevant stakeholders.
Ensure that CIEE San Juan meets CIEE standards and complies with locally applicable standards and laws.
Support the production of CIEE promotional materials by providing updates, content, and other information as requested.
Participate as needed and possibly present at the CIEE Annual Conference or other professional meetings; other duties as assigned.