Call Center Representative
About The Position
At Super-Sod, we’ve been growing grass—and growing careers—since 1892. What began as a small general store has evolved into a trusted name in turfgrass and one of the largest suppliers of sod in the nation. We encourage a collaborative culture and have been recognized as a Top Workplace by the Atlanta Journal-Constitution. With a long-standing tradition of excellence, we're proud to continue growing strong! As a Call Center Representative at Super-Sod, you will be a key role in customer support. You’ll connect directly with inbound-calling customers, provide solutions and ensure customer satisfaction. Primary responsibilities include managing sales and processing customer orders received through phone and online communication platforms. The Call Center Representative is responsible for managing sales and processing customer orders for request received by phone or online communication platforms.
Requirements
- High School degree and business discipline.
- Related sales and customer service experience.
- Must be 18 years of age or older.
- Pre-employment background check and drug screening required.
- Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Nice To Haves
- Experience with turfgrass sod and seed in a retail setting.
- Bachelor’s Degree in Marketing, Communication, or Business Management.
- Additional education in turf management, horticulture, or similar field of study.
- Bilingual (English/Spanish) ability is preferred but not required.
Responsibilities
- Edits orders received for price and nomenclature.
- Inform customers of unit prices, shipping date, anticipated delays and any additional information needed by the customer.
- Advises customers if the order is close to the current dollar discount and inquires if they would like to take advantage of the discount by adding on to the order.
- Enters data into computer, to determine total cost for customer.
- Records or files copy of orders received.
- Follows up on orders to ensure delivery by specified dates.
- Computes price, discount, and shipping charges as required.
- Prepares invoices and shipping documents such as export papers and commercial invoices.
- Checks shipping orders to ensure they are accurate with regard to quantity shipped. This is done by comparing shipping documents with computer-generated reports.
- Specifies if special labeling is required for shipment and in some instances supplies to the shipping department.
- Receives and checks customer complaints.
- Confers with production, shipping, warehouse or common carrier personnel to expedite or trace missing or delayed shipments.
- Compiles statistics and prepares various reports for management.
- Answers questions from customers or individuals on how a product operates or directs them to the person able to assist them.
- Ensure that quotes are processed through the quoting process in a timely manner.
- Types quotes and maintains files for all quotes that are processed.
- Maintains customer name and address database.
- Transmits new pricing, with the correct multiplier, to all customers.
- Perform additional duties and assignments.
Benefits
- Competitive Wages
- Flexible Paid Time Off
- Comprehensive health and wellness plans (medical, dental, vision, HSA, supplemental life, accident, hospital, and critical illness)
- Access to Employee Marketplace
- Employer-sponsored discounts
- Health and Wellness programs
- Employee Assistance programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1-10 employees
