Call Center Representative
About The Position
At Service Minds, we believe that exceptional service is the foundation of every success story. We are proud to be part of a distinguished group that includes Mister Sparky, Benjamin Franklin Plumbing, and One Hour Heating and Air Conditioning. This affiliation offers more than just a job—it provides a pathway to a rewarding career in a network of excellence across multiple industries. By joining our team, you’ll unlock endless opportunities for growth and professional development. We’re on the lookout for passionate and driven individuals to join our team as Customer Care Consultants. If you are self-motivated, eager for growth, and have a natural knack for customer service, we want you to help us provide outstanding experiences that truly make a difference. About the Role: As a Customer Care Consultant at Service Minds, you’ll be the voice of our brand and a vital part of our call center team. This role is based at our Bradenton office, where you will:
Requirements
- Education: A high school diploma or GED is required.
- Experience: Previous experience in a call center or customer service environment is highly preferred.
- Communication Skills: Exceptional verbal and written communication skills to engage with customers and collaborate with team members.
- Tech Savvy: Comfort with using computers, typing, and learning new software quickly.
- Attention to Detail: A keen eye for detail and accuracy in handling customer inquiries and data.
- Problem-Solving Mindset: Ability to handle challenging situations with a calm, professional demeanor and find solutions that satisfy our customers.
- Team-Oriented: A strong team player who thrives in a collaborative environment.
Nice To Haves
- Bilingual Skills (Preferred): Proficiency in additional languages is a plus and may lead to salary differentials.
Responsibilities
- Deliver Exceptional Service: Provide outstanding customer service with empathy, professionalism, and a solution-oriented mindset.
- Build Lasting Relationships: Engage customers through phone, email, and chat, turning every interaction into a meaningful connection.
- Solve Problems Efficiently: Tackle customer inquiries, troubleshoot issues, and offer effective solutions quickly and accurately.
- Multitask with Ease: Use your technical skills to handle multiple tasks while maintaining attention to detail and managing customer data effectively.
- Collaborate and Contribute: Work closely with a dynamic team, providing valuable input and support to achieve team goals.
Benefits
- Positive Work Environment: Join a diverse and supportive team where recognition and success are celebrated. We make your happiness a priority.
- Career Growth & Development: Take advantage of our comprehensive training program, ongoing coaching, and advancement opportunities within a growing company.
- Competitive Compensation: $15/hour with the potential to earn up to $16/hour if bilingual. Plus, uncapped commission opportunities, allowing top performers to earn $27+ per hour.
- Comprehensive Benefits Package: Paid Vacation & Holidays Medical/Prescription Insurance (company-paid for employees) with upgrade options Dental Insurance Life Insurance (company-paid for employees) with upgrade options Vision Insurance 401K with employer match STD/Accident/Critical Illness Insurance LTD (company-paid for employees) Flexible Spending Accounts for Health or Dependent Care Legal Plan
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
