Call Center Representative (Telecom)-PRN
About The Position
It's more than a career, it's a calling. IL-SSM Health Good Samaritan Hospital - Mount Vernon Worker Type: PRN Job Highlights: The position may have a average of 16 hours per month Variable shifts-including nights, days, weekends & holidays. Must reside within one hour from the Mt. Vernon IL location Join Our Team and make a difference every day while enjoying competitive pay, great benefits, and a supportive work environment. Fulfill your calling with SSM Health — apply today! Pay Range: $15.00 - $22.34 Pay Rate Type: Hourly SSM Health values the skills and talents that each team member brings to our organization. Compensation for this role is based on a variety of components including relevant experience, labor market, and other qualifications. The posted pay range for this position is what SSM Health reasonably expects, in good faith, to offer based on the circumstances at the time of posting. SSM Health may ultimately pay more or less than the posted range as permitted by law. Job Summary: Answers incoming calls and performs triage of inquiries.
Requirements
- High School diploma/GED or 10 years of work experience
- No experience required
Responsibilities
- Responds to telephone and/or Internet inquiries from customers seeking information and/or resources following a set standard.
- Collects relevant caller data to assist with measurement, tracking and reporting activities.
- Track inquires, questions and answers and provide resolution.
- May perform clerical or administrative duties.
- Performs other duties as assigned.
Benefits
- SSM Health values our exceptional employees by offering a comprehensive benefits package to fit their needs.
- Paid Parental Leave: we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE).
- Flexible Payment Options: our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday.
- Upfront Tuition Coverage: we provide upfront tuition coverage through FlexPath Funded for eligible team members.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
