Call Center Representative- Brownsville TX
About The Position
At Omni Fiber, we're not just delivering high-speed internet - we're building stronger, more connected communities. Our mission is to provide reliable, lightning-fast fiber internet backed by exceptional customer service. As we expand in Brownsville, Texas, we're looking for passionate, people-first professionals to help us create an outstanding customer experience. If you thrive in a fast-paced environment, enjoy helping others, and can confidently serve customers in both English and Spanish, we'd love to meet you. š¬ What You'll Do As a Call Center Representative, you'll be the voice of Omni Fiber - assisting current and prospective customers across phone, chat, social media, and in-person interactions.
Requirements
- High School Diploma
- Minimum 1 year of customer service experience
- Fluent bilingual skills in English and Spanish (required)
- Strong verbal communication and active listening skills
- Ability to multi-task across multiple systems and conversations
- Sales mindset with the ability to identify opportunities
- Proven problem-solving and conflict resolution skills
- Comfort speaking on the phone for extended periods
Nice To Haves
- Some college coursework
- Previous call center experience
Responsibilities
- Educate customers on Omni Fiber products and services, clearly explaining features and benefits
- Assist new customers with selecting the right internet solutions and complete service enrollments
- Handle inbound and outbound communications professionally and efficiently
- Identify sales and upselling opportunities during customer interactions
- Troubleshoot service issues and provide effective resolutions
- Respond to billing, account, and service inquiries with accuracy
- Process sales orders, service requests, and trouble tickets in company systems
- Document all interactions thoroughly and accurately
- Escalate complex issues when necessary while ensuring proper follow-up
- Meet or exceed individual and team performance goals
- Deliver a welcoming, solutions-oriented experience to every customer
Benefits
- 401(k) with Employer Matching Contribution up to 4%
- Professional Development Reimbursement & Advancement Opportunities
- Paid Company Holidays (8 days)
- Floating Holidays (3 days)
- Paid Time Off (15 days)
- Medical, Dental, and Vision Coverage
- Life Insurance & Short-Term Disability
- HSA with Employer Contribution
- Monthly Internet & Cell Phone Allowances
- Mileage Reimbursement
- Paid Company Training
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
