Call Center Representative
About The Position
Are you ready to advance your career with the #1 HVAC Company in Northern Nevada? We are looking for an experienced Customer Service Representative to join our growing team! The ideal candidate possesses a high level of reliability, precision, and attention to detail. Job Description: The Customer Service Representative reports to the Customer Service Supervisor and is responsible for answering all incoming phone calls and assisting customers with their requests. Additionally, this position will be responsible for accurately scheduling customer appointments, rescheduling appointments, and working closely with the Service Dispatcher.
Requirements
- One year customer service experience
- Ability to accurately enter data into the computer
- Ability to type 30 wpm
- Ability to represent SIERRA AIR INC. in a professional manner with customers, vendors, staff and the general public
- Organized and detail oriented
- Ability to work under pressure
- Good working knowledge of Microsoft Outlook, Excel, and Word
- Must have valid Nevada driver's license
- Must be willing to undergo a thorough background check and drug screen
Responsibilities
- Answer incoming phone calls
- Efficiently schedule customers for services
- Communicate with customers in a friendly, professional manner
- Accurately schedule appointments in the computer system
- Collect correct information from customers
- Up sell products/Sierra Rewards Memberships/Duct Cleanings and Dryer vent cleanings whenever possible.
- Make outbound calls to schedule maintenance appointments
- All other duties assigned by management
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
