Call Center Representative (On site Charlotte, NC)
About The Position
Call Center Representative (On-Site) About SPAR SPAR is a global leader in consumer solutions, proudly partnering with top-tier CPG brands and Fortune 100 retailers. As we continue to grow, we’re expanding our Call Center Team with passionate professionals who are ready to make an impact. If you thrive in a fast-paced environment, enjoy solving problems, and are driven by operational excellence—we want to hear from you! JOB SUMMARY To perform this job successfully, an individual must be able to perform the essential duties satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Why SPAR? Work Environment: In-office position based in Charlotte, NC Competitive Pay: $15-$18 an hour based on experience DailyPay – work today, get paid tomorrow Free Enrollment required Career Growth: Ongoing learning and development opportunities Inclusive Culture: Join a collaborative, diverse team committed to innovation and respect
Requirements
- Education: GED or High school diploma
- Knowledge of computers, including e-mail and word processing abilities.
- Communication skills - verbal and written
- Listening skills
- Problem analysis and problem-solving
- Attention to detail and accuracy
- Data collection and ordering
- Customer service orientation
- Flexibility with schedule
Nice To Haves
- 1-2 years of customer service experience (Preferred)
- Bilingual/Spanish speaking desirable
Responsibilities
- Respond to customer inquiries
- Answer high volumes of calls and place outbound calls
- Process credit card transactions
- Handle and resolve customer complaints
- Complete call logs and reports
- Detailed order notes (within the work order system)
- Creating, Requesting and Delivering COI (insurance documents)
- Use of Text Request Software with customers and SPAR Technicians
- Use of Google Maps to better understand geography of orders
- Cross Training for Dispatcher responsibilities and filling in when required
- Flexibility is a MUST.
- Must be able to work in an office environment
- Must have a dedicated, quiet, - distraction free work area.
- Must have high-speed internet service
- Other duties as assigned
Benefits
- Competitive Pay: $15-$18 an hour based on experience
- DailyPay – work today, get paid tomorrow
- Free Enrollment required
- Career Growth: Ongoing learning and development opportunities
- Inclusive Culture: Join a collaborative, diverse team committed to innovation and respect
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
