Call Center Representative

ProCare Rx • Southfield, MI

13h

About The Position

ESSENTIAL DUTIES AND RESPONSIBLITIES include but are not limited to the following: Promptly and courteously answer inbound telephone calls Assess, prioritize and resolve client issues using good listening and comprehension skills Escalate issues to management as appropriate Document and retain all pertinent information Manage outbound outreach for enrollment and/or refills Manage multiple client programs Responsible for training call center new hires Perform related duties as assigned, including but not limited to direct member reimbursements; ID card management and distribution, etc.

Requirements

• Minimum 2 years of experience in a customer service position, preferably in a call center environment
• Proficient PC skills in Windows-based applications.
• Excellent verbal and written communication skills
• Excellent telephone etiquette and strong customer service orientation
• Highly organized with strong attention to detail
• Excellent time management skills
• Ability to work independently and with a team
• Ability to exercise logical critical thinking in problem solving
• Ability to be flexible and quickly adapt to the changing needs in the department.
• Flexible with scheduled work hours
• High School Diploma or equivalent

Nice To Haves

• PBM, pharmacy or health care industry experience preferred
• Health insurance background and knowledge of pharmacy terminology desired
• Bilingual English/Spanish is a plus
• Pharmacy Technician Certification is a plus

Responsibilities

• Promptly and courteously answer inbound telephone calls
• Assess, prioritize and resolve client issues using good listening and comprehension skills
• Escalate issues to management as appropriate
• Document and retain all pertinent information
• Manage outbound outreach for enrollment and/or refills
• Manage multiple client programs
• Responsible for training call center new hires
• Perform related duties as assigned, including but not limited to direct member reimbursements; ID card management and distribution, etc.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED