Call Center Representative

Trax Credit Union•Tampa, FL

just now

About The Position

Call Center Representative Position Summary: Provide information and member support concerning the credit union and its products and services to credit union members ensuring highest quality of member service. The position is responsible for recommending credit union products as appropriate to members.

Requirements

High school diploma or equivalent
+/- 1-year experience in a financial institution.
1-year experience selling both in person and over the phone.
6+ months experience in a Call Center work environment.
Technical capacity. Knowledge of Windows OS and Microsoft Office products.
Communication proficiency
Dependability
Ethical conduct
Time management
Problem solving/analysis

Responsibilities

Provide service and information to membership in a pleasant, professional, and efficient manner via telephone or correspondence
Positive attitude will show through to caller. (Speak with a smile in your voice)
Research and solve routine member questions, problems and complaints concerning credit union accounts
Serve as team resource with or without supervisor present
Maintain a thorough knowledge of various credit union policies, interest rates and basic loan policies and be able to discuss with member
Cross sell credit union products and services
Assist members with PC access
Strive to create long term financial relationships with members
The position may also share receptionist duties
Ensure that all credit union business is kept in strict confidence
Perform duties in compliance with regulatory requirements including, but not limited to, the Bank Secrecy Act
Responsible for protecting the interests of the Credit Union at all times
Perform other duties as assigned