Call Center Career Event – Sage Dental Support Center

Sage Dental•Boca Raton, FL

1d•Onsite

About The Position

Sage Dental is the leading Dental Support Organization (DSO) in the Southeast, and we are continuing to grow! At Sage, people are at the core of everything we do. We are looking for dynamic and talented professionals who fit our culture of innovative technology, constant learning, and patient-centric care to join our team. If you are ready to take the next step in your career and want a position with excellent earning potential with a stable, growing company, Sage Dental has what you are looking for. Overview Now Hiring: Call Center Representatives | Sage Dental Support Center Join Sage Dental for our upcoming Call Center Hiring Event at our Support Center. Candidates must apply first to be considered. Qualified applicants will be contacted to schedule an interview appointment. Meet directly with our hiring team and interview for Call Center Representative opportunities. What We Offer: ✔ Paid 2-week training program ✔ Competitive pay with bonus earning potential ✔ Comprehensive benefits: Medical, Vision, Dental, PTO, and 401(k) ✔ Supportive team environment with growth opportunities Event Details: Sage Dental Support Center 6600 Congress Ave Suite 150 Boca Raton, Fl 33487 April 22nd, 2026 9am-3pm Contact [email protected] for questions or details.

Requirements

Ability to successfully relate to and communicate with team members and patients
Strong team player willing to take direction, initiate business activities and work with management staff and peers
Self-starter able to work with minimal supervision/direction and ability to multitask
Professional demeanor and presentation
Strong and effective written communication skills
Creative thinker using sound judgment in workload coordination and technical matters
Ability to organize work effectively and establish priorities

Nice To Haves

Candidates who are fluent in Spanish is a plus

Responsibilities

Must be able to handle high volume inbound and/or outbound calls
Listen to potential new or existing patients and understand the reason for their call, address all questions or guide them to the proper contact, and provide accurate and efficient responses
Schedule appointments by obtaining all pertinent details and maintaining accuracy in data entry (Dentrix/Dolphin)
Utilize scripts and tools appropriately
Collect the insurance information from patients, if applicable, and make the proper notations on the schedule
Diffuse difficult calls or seek assistance when necessary
Offer marketing promotions and educate the appropriate calls on our in-house discount program
Receive and promptly respond to real-time customer queries via webchat
Ability to document issues and resolutions
Provide exceptional customer service
Meet daily, weekly, and monthly department goals set forth by management
Take part in training and other learning opportunities to expand knowledge for individual growth and company initiatives
Adhere to all company policies and procedures, and abide by HIPAA regulations