Call Center Specialist -Dental

Community Health Connections•Fitchburg, MA

5d•Onsite

About The Position

Under the general supervision of the Dental Operations Manager, the Call Center Specialist manages incoming telephone communications to CHC Family Health Center call center. The responsibilities of the Call Center Specialist include booking appointments, entering patient registration information, directing incoming telephone calls, recording accurate messages, and cross covering other departments as needed at CHC locations.

Requirements

High School Diploma or GED required, Associate Degree in secretarial science preferred
1-year similar work experience or in a medical office environment preferred
Computer skills for accurate data entry
Knowledge of basic medical terminology
Demonstrated interpersonal relationship skills
Demonstrated Proficiency in reading, writing, and speaking in English
Demonstrated ability to work in a fast paced, high telephone call volume office environment
Communicates effectively in a clear, concise, accurate manner
Committed to customer service excellence

Nice To Haves

Bilingual in English/Portuguese is a plus

Responsibilities

Receives and directs incoming calls to appropriate CHC personnel
Screens patient calls, takes accurate messages, and returns calls as appropriate (to patients, providers, and other organizations/agencies)
Schedules acute (same day) appointments in collaboration with the department Office Manager and Supervisor.
Schedules patient appointments according to established protocol
Collects and enters patient registration and demographic data into appropriate computer system
Provides translation services for non-English speaking callers
Directs incoming faxes
Demonstrates understanding and commitment of dual mission of the health center
Demonstrates understanding and commitment to the established CHC Values and Standards
Performs other job related duties as required or assigned