Call Center Rep Family Dermatology

RALEIGH MEDICAL GROUP PA • Apex, NC

6d

About The Position

At Raleigh Medical Group, we believe that when our team members are well supported, our patients feel the difference. Each day, we strive to create a positive, growth-oriented, and enjoyable workplace. As we continue to expand, we’re excited to welcome a Call Center Representative to our Family Dermatology group in Apex! If you love helping others, thrive in a fast-paced environment, and enjoy being the friendly voice patients depend on… keep reading!

Requirements

• High school diploma or equivalent
• Experience with EHR systems (highly preferred!)
• Ability to excel in a high-volume call center
• Strong communication skills with a focus on patient satisfaction and resolution

Nice To Haves

• Familiarity with medical terminology
• Strong multitasking, time management, and problem-solving
• Clear and confident communication—phone and in-person
• Ability to maintain confidentiality and professionalism
• Reliability, accuracy, and a team-first attitude
• Experience with common office equipment

Responsibilities

• Answer and triage incoming calls with professionalism and care
• Return patient calls and assist with questions
• Update and maintain accurate patient demographics
• Process patient portal and website requests
• Submit new patient requests through the EHR
• Verify same-day insurance eligibility
• Handle appointment cancellations
• Attend meetings and participate in customer service training
• Collaborate closely with clinical teams to support seamless patient care
• Assist the front desk when needed (check-in, registration, copays)

Benefits

• Group Health, Dental, and Vision
• FSA and HSA options
• Generous Paid Time Off (PTO)
• 401(k) with employer match
• Company-provided Short-Term & Long-Term Disability
• Company-provided Life Insurance
• Competitive Salaries
• Annual Employee Appreciation Events

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED