Medical Call Center Rep
About The Position
Exciting opportunity to join a fast-paced medical team within a growing federally qualified community health center. HealthFirst Family Care Center, Inc . “The Heart of Our Community” provides comprehensive services including adult/pediatric medical care, health education, health assessment and screenings, gynecology, cardiology, behavioral health, substance use treatment, and adult/pediatric dental care. We are currently seeking a professional and motivated full-time Medical Call Center Rep that enjoys working with culturally diverse children and families in providing comprehensive patient care. Medical Call Center Rep Summary: The Medical Call Center Rep position is responsible for answering incoming calls utilizing Health Center policies to solve patient issues and directing calls as needed; verifies patient demographic information; schedules, cancels and reschedules patient appointments; and provides general information about HealthFirst via the telephone, including hours of operation and services provided.
Requirements
- Must have a minimum of a High School Diploma or equivalent.
- Must submit a CORI release form and demonstrate proof of being free from disqualifying information.
- High level of customer service and a positive approach to work with patients.
- Projects positive attitude about the department and the health center, and offers services to ensure positive experience.
- Ability to maintain an organized work area and work collaboratively as a member of a team.
- Must possess excellent oral and written communication skills and time management skills to effectively communicate with patients.
- Ability to handle confidential information in a professional manner.
Nice To Haves
- Health Information, Medical Office or Medical Secretary certificate preferred.
- Experience working with Electronic Medical Records preferred.
- Experience working in a healthcare environment within reception or registration is a strong plus.
- Bilingual skills (English, Spanish/Portuguese) preferred.
Responsibilities
- answering incoming calls utilizing Health Center policies to solve patient issues and directing calls as needed
- verifies patient demographic information
- schedules, cancels and reschedules patient appointments
- provides general information about HealthFirst via the telephone, including hours of operation and services provided
Benefits
- 3.2 weeks of paid time off (PTO), 3 personal days, and 11.5 paid holidays
- employer contributed health, dental, vision, life insurance, long term disability and retirement contributions
- voluntary flexible spending accounts and disability/critical illness coverage
- employee discounts, referral program, reimbursable licensing fees, tuition reimbursement, and continuing education credits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
