Call Center Representative
About The Position
Planned Parenthood of Tennessee and North Mississippi (PPTNM) has been a trusted provider of high-quality, compassionate, and affordable reproductive healthcare for over 75 years. With health centers in Knoxville, Memphis, and Nashville we are dedicated to empowering individuals through exceptional patient care, accurate sexual health education, and unwavering advocacy for reproductive rights. Our mission is simple: to improve the health and well-being of our communities by delivering nonjudgmental, inclusive, and comprehensive sexual healthcare. Join our passionate team and make a meaningful impact! The Call Center Representative (CCR) works in a team approach to increase clinic efficiency and provide exceptional customer service. Work cooperatively with other call center staff to answer and triage phone calls and schedule patient appointments. Communicate effectively and appropriately with patients and customers. Must have exceptional speaking and listening skills in order to engage with patients. Create a positive first impression with callers by providing professional, caring and efficient service. Perform duties to ensure productivity expectations and compliance standards are met.
Requirements
- Call center: 1 year
- Insurance verification: 1 year
- Medical office: 1 year
Responsibilities
- Answer a high volume of incoming calls in a customer friendly and professional manner.
- Demonstrates exceptional customer service.
- Schedule appointments for clients accordingly.
- Collect all required information including insurance data and CAPS forms, and verify patient insurance eligibility coverage as appropriate during calls.
- Screens clients financial status and confirms fee information.
- Provide patient with information and required documents needed at the time of their visit.
- Provides client information per Planned Parenthood policies and protocols.
- Respond appropriately to calls that require following established emergency procedures.
- Maintains patient and customer confidentiality at all times.
- Provides back up coverage for medical records release as needed.
- Directs calls to the appropriate affiliate staff.
- Comply with HIPAA confidentiality and Mandatory Reporting requirements
- Adhere to all reporting requirements and state laws relevant to the abuse of minors.
- Participate in trainings and meetings as needed.
- Presents professional appearance.
- Maintains a high level of commitment to Planned Parenthoods mission and goals
- Performs other duties as required.
Benefits
- Competitive Hourly Rate $20-25/hr., Commensurate with experience
- Comprehensive Benefits Package 100% employer-paid Medical (including an HSA), Dental, Basic Life/AD&D, STD, LTD (Employee Only Coverage).
- Additional Benefits Vision, Life Insurance Buy-Up options, Pet Insurance, and Plum Benefits.
- 401(k) with Employer Matching Invest in your future with our retirement plan. Employer matching up to $5k annually.
- Generous Paid Time Off 15 vacation days in your first year (pro-rated based on start date), plus 2 Floating Holidays and 10 Paid Holidays.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
