Customer Service Call Center
About The Position
Ready to join a winning team? Your next opportunity awaits at Fletcher Jones Automotive Group! The nation’s #1 family-owned and operated organization is hiring a Call Center Representative to join our Business Development Center Team. The Call Center Representative acts as the communication link between the customer and automotive dealership. The Call Center Representative is responsible for confirming and rescheduling service appointments via outbound calls. At Fletcher Jones, we attract, nurture, and retain the most talented people in the industry by providing the highest quality work environment where productivity, creativity, and personal and professional growth can flourish. We believe our team sits behind the wheel of the Fletcher Jones brand that drives our company toward success. We are an Equal Opportunity Employer
Requirements
- Outstanding interpersonal and communication skills.
- Previous experience in a call center, retail or customer service is preferred.
Responsibilities
- Follow script and guidelines on each and every phone call
- Master Power Tracks and use appropriately
- Ensure phones are not left unattended during scheduled shift
- Maintain high levels of guest satisfaction and client retention by taking full ownership of each guest’s experience, leaving a lasting positive impression on behalf of the company
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off
- 401(k)
- 401(k) matching
- Flexible spending account
- Professional development assistance
- Life insurance
- Employee assistance plan
- Disability insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
51-100 employees
