Call Center Representative- HVAC, Plumbing & Electrical
About The Position
NOW HIRING! Full Time Customer Service Representative- HVAC, Plumbing & Electrical Why Choose McHales? Incentive-packed pay structure Generous Paid Time Off (yes, we want you to have a life) Full Comprehensive health benefits We prioritize Family Dynamics and champion Work-Life Harmony About Us: McHales has been rooted in Levittown since 1950. (Before Google was even a sparkle in the internet’s eye.) We’ve grown into one of Bucks County’s top employers by keeping it simple: treat people right, offer real opportunities, and never underestimate the power of a well-timed dad joke. You’ve seen our trucks, maybe seen us on Facebook—now, you’ve got the chance to join the team! We’re on the hunt for a Self-Motivated Customer Service Rockstar to join our Call Center team. You’ll be the cheerful voice that helps our customers get top-tier plumbing, HVAC, and electrical services scheduled—with a smile.
Requirements
- 2+ years of CSR/call center experience (Industry based experience is highly preferred- HVAC/ Plumbing or Electrical)
- Tech savvy, quick on the keyboard, and phone friendly
- Dependable, and can work well under pressure— even when the summer heat starts flipping personality switches in people!
- Friendly, upbeat communicator— both written and spoken
- In-office availability & flexibility- Must be able to work each of the following shift schedules: Monday- Friday 7am- 3pm, 8am- 4pm, 9am - 5pm and 10am- 6pm on a rotating basis.
- Saturday’s from 8am-12pm on a monthly rotation. (But is still subject to change)
Nice To Haves
- CRM experience is a big plus (ServiceTitan, Salesforce, Housecall Pro, etc.)
Responsibilities
- Turning inbound calls into booked appointments.
- Utilizing call scripts— with personality.
- Address concerns with confidence and care.
- Making outbound calls to existing customers ( no cold calling! ) to schedule system checks during slower seasons—helping keep the call board full and our customers happy.
- Confidence and comfort on the phone are a must!
- Creating genuine connections and winning loyal customers for life.
- Participating in training sessions to sharpen your skills.
- Keeping customer records up-to-date and organized.
Benefits
- Hourly pay + performance-based incentives to keep you motivated!
- Medical, 401K match, paid holidays, & birthday celebrations
- A fun, family-oriented workplace that feels like home
- Coworkers who turn into lifelong friends
- A place where your voice matters, and growth is appreciated
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
