Call Center Representative - Work From Home
About The Position
We are hiring for Work-From-Home Call Center Agents for a Transportation Management company in Phoenix, AZ. This job does require being availble for 2 weeks of ONSITE training before moving to fully remote / Work-from-home: Customer Service Representatives (CSRs) are the frontline for handling high-volume calls (100+ per day) and assisting members with ride ETAs and scheduled transportation to and from doctors’ appointments. Responsibilities include managing incoming and outgoing calls, data entry, and processing requests members may have. Agents are expected to meet KPI metrics consistently.
Requirements
- Minimum 1 year of call center experience ( All industry call center experience is welcome)
- Must have a dedicated workspace and 30mbps internet speed (no hotspots)
- Cannot be in a caretaking role during work hours
Nice To Haves
- Experience handling high-volume calls (approx. 80/day)
- Automatic dialer system – calls are back-to-back
Responsibilities
- managing incoming and outgoing calls
- data entry
- processing requests members may have
- meet KPI metrics consistently
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
