Call Center Representative | 4X10 Shift | Full-Time (4 Days a Week)

OneMCI•Wichita, KS

10d•Onsite

About The Position

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Are you a natural communicator with a drive to help people and close sales? We’re hiring Call Center Representatives to support inbound and outbound customer interactions for major brands in retail, telecommunications, and software. In this role, you’ll assist both residential and business customers, resolve issues, retain accounts, and upsell products and services all while building valuable career experience in a fast-paced, supportive environment. No prior contact center experience required we welcome candidates from customer-facing industries like hospitality, retail, and food service! To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

Requirements

Must be 18 years or older
High school diploma or equivalent
Excellent written and verbal communication skills
Typing speed of 20+ WPM
Basic proficiency in Microsoft Office (Excel, PowerPoint, Word, Outlook)
Familiarity with Windows operating systems
Reliable and punctual with strong time management
Strong problem-solving, negotiation, and conflict resolution skills
Customer-focused: empathetic, patient, and responsive
Ability to multitask and self-manage in a fast-paced environment
Team-oriented with excellent interpersonal skills

Nice To Haves

1+ year experience in customer service, sales, tech support, or administrative roles
Experience in a contact center or government-related work environment

Responsibilities

Handle inbound and outbound calls with professionalism and empathy
Listen actively to customer concerns and resolve issues effectively
Use internal systems to manage accounts and complete service tasks
Identify sales opportunities and apply upselling techniques
Clearly explain products, services, and processes to customers
Escalate customer dissatisfaction when necessary
Aim for first-call resolution through strong communication and problem-solving

Benefits

Paid Time Off: Earn PTO and paid holidays to take the time you need.
Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
Retirement Savings: Secure your future with retirement savings programs, where available.
Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
Life Insurance: Access life insurance options to safeguard your loved ones.
Supplemental Insurance: Accident and critical illness insurance
Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
Paid Training: Learn new skills while earning a paycheck.
Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
Casual Dress Code: Be comfortable while you work.