Call Center Representative

First Choice Community Healthcare•Albuquerque, NM

About The Position

Under the direct supervision of the Billing and Coding Manger and/or Call Center Supervisor collects patient information, performs extensive data entry, and may work on assigned projects.

Requirements

High school diploma or GED; and One year of call center experience preferably in a healthcare setting and overall average of 80% on data entry and typing tests
Experience with Microsoft Office Suite
Bilingual English/Spanish preferred.
General knowledge of computerized practice management systems.
Proficient in relevant computer applications
Ability to learn billing and collection system within federally chartered community health centers.
Ability to communicate with tact and diplomacy with diverse groups of people to include patients, staff, and providers.
Ability to work on a variety of assignments.
Ability to work with others in a problem solving and team environment and to work alongside staff as needed.
Attention to detail
Exceptional listening skills
Customer service oriented
Records maintenance skills.
Knowledge of customer service principles and technology
Adaptability, team work, and stress tolerance
Ability to learn Medicare, Medicaid and other third party payers.
Knowledge and familiarity with compliance program.
Cooperate fully and comply with laws and regulations.

Nice To Haves

Bilingual English/Spanish preferred.

Responsibilities

Schedules patients for appointments with Health Clinics
Works with Health Center Managers with schedules
Works with PCF’s to help manage referrals
Follows up on return mail for FCCH and works with the sites to get updated information
Responsible for patient account confidentiality.
Performs miscellaneous job-related duties as assigned.
Answer calls and respond to emails
Handle customer inquiries both telephonically and by email
Research required information using available resources
Provide patients with program information
Update existing patient information
Identify and escalate priority issues
Route calls to appropriate resource
Document all call information according to the standard operating procedure